Refund policy
Last updated: August 5, 2026
At Aurie, we want you to feel confident when purchasing our jewelry. If you are not completely satisfied with your order, you may request a return within 30 days after your order has been delivered, subject to the conditions below.
Return Eligibility
To be eligible for a return:
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The return request must be submitted within 30 days after delivery.
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The item must be clean, undamaged, unaltered, and free from signs of extended wear.
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The item must include its original packaging, accessories, and any items included with the order.
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You must provide your order number or other proof of purchase.
Jewelry, including earrings, may be carefully tried on and can still be returned as long as it remains clean, undamaged, and otherwise meets the conditions above.
Return authorization does not automatically guarantee a refund. All returned items are inspected after arrival.
How to Request a Return
Before sending any item, contact us at support@aurie.com.co and include:
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Your order number
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The item or items you wish to return
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The reason for the return
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Photographs if the item arrived damaged, defective, or incorrect
If your return is accepted, we will provide the applicable return address and detailed shipping instructions.
Our returns facility is located in China. Please do not send returns to our registered business address in Wyoming. Returns sent without prior authorization will not be accepted.
Return Shipping Costs
For non-defective returns, customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping service and retaining your shipping receipt. Returned items remain the customer’s responsibility until they are delivered to and received by our returns facility. Aurie cannot be responsible for return packages that are lost, delayed, or damaged in transit.
Do not send a return using cash on delivery or any service that requires Aurie to pay charges upon receipt.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at support@aurie.com.co and include your order number and clear photographs.
After reviewing the issue, Aurie will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may include a replacement, refund, or authorized return shipping arrangement.
Please do not independently return a damaged, defective, or incorrect item before receiving instructions from us.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made jewelry
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Gift cards
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Items that have been altered, damaged, or extensively worn after delivery
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Items returned without prior authorization
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Items that do not include their original packaging or included accessories
This section does not limit any rights you may have under applicable consumer protection laws.
Exchanges
We do not currently process direct exchanges.
The fastest way to receive a different item is to request a return for the original item and place a separate order for the new item after your return request has been accepted.
Refunds
We will inspect your return after it arrives and notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since we approved your refund, contact us at support@aurie.com.co.
European Union Right of Withdrawal
If an order is shipped to a consumer in the European Union, the consumer may have the right to withdraw from the purchase within 14 days after delivery without providing a reason.
Customers exercising this right are responsible for the direct cost of returning the goods to our returns facility in China, unless applicable law requires otherwise. Items may be examined as they would be in a physical store but must be returned clean, undamaged, and with their original packaging and accessories.
Where required by applicable law, we will reimburse the standard original delivery cost. Additional costs resulting from the customer choosing a more expensive delivery method are not refundable.
We may withhold the refund until we receive the returned goods or the customer provides evidence that the goods have been sent back, whichever occurs first.
Nothing in this policy limits the statutory rights available to consumers under applicable law.
Contact Us
For return or refund questions, please contact: