Shipping policy
Last updated: August 6, 2026
Thank you for shopping with Aurie. This Shipping Policy explains our order processing times, shipping charges, delivery estimates, tracking, and international duties.
Order Processing
All orders are processed within 2–3 business days after payment is successfully completed.
Business days do not include Saturdays, Sundays, or public holidays. Processing time is separate from shipping time.
Once your order has been prepared and dispatched, you will receive a shipping confirmation email containing tracking information.
Shipping Origin
Aurie orders are currently shipped from China.
Estimated Delivery Times
After an order has been dispatched, the estimated shipping time is approximately 14 business days for:
-
United States
-
Canada
-
United Kingdom
-
European Union destinations
The estimated total delivery time is approximately 16–17 business days after the order is placed, including processing and shipping.
Delivery estimates are not guaranteed. Customs inspections, carrier delays, severe weather, public holidays, incorrect addresses, or circumstances outside our control may affect delivery times.
Shipping Charges
-
Orders of USD $180 or more qualify for free shipping.
-
Orders below USD $180 are charged a flat USD $5 shipping fee.
The applicable shipping charge will be displayed at checkout before payment.
Tracking
All orders include shipment tracking.
Tracking information may require several business days to update after the shipping confirmation email is sent. If tracking has not updated for an extended period, contact us at support@aurie.com.co.
Import Duties and Taxes
Applicable import duties and taxes are included in the amount paid at checkout. Customers should not normally be required to pay additional import duties or taxes when their order is delivered.
If a carrier or customs authority requests an unexpected payment, contact us at support@aurie.com.co before making the payment so we can review the situation.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing an order, contact us at support@aurie.com.co as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Aurie is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delayed or Missing Packages
If your order has not arrived after the estimated delivery period:
-
Review the tracking information.
-
Check the shipping address provided with the order.
-
Contact the local carrier if instructed by the tracking page.
-
Email support@aurie.com.co with your order number.
We will review the available tracking information and assist you with the next steps.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact support@aurie.com.co promptly. Include your order number and clear photographs of the item and packaging.
Please do not return an item before receiving instructions from us.
Contact Us
For shipping questions, contact: